santagg Casino & Sportsbook Data Care
This page describes what we collect when you use santagg and how we keep that data protected. We operate an online entertainment service across Android, iOS, and web platforms for account holders in jurisdictions where local law permits. Our commitment is straightforward: we collect only what we need to verify your identity, process your payments, and keep your account secure.
We at santagg handle your personal information with the same care we apply to every transaction on our platform. Whether you access santagg via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your financial details remain encrypted and separated from marketing data. This policy explains our practices across all regions where santagg operates.
What Data We Collect on santagg
We collect your email address, phone number, and full name when you create an account. For payment processing, we require your bank details or e-wallet identifier (your DANA account, e-wallet number, mobile banking username, local payment login, online payment credentials, or direct bank references for e-wallet, mobile banking, local payment, and online payment). We also collect the last four digits of your ID card and a selfie photo to verify your identity under local KYC rules.
Our platform records your login history, deposit and withdrawal timestamps, game selections, and betting activity. We store your preferred language, timezone, and device type (Android or iOS). When you interact with our support team during business hours, we log your queries and our responses. We do not sell this data to third parties; we use it only to operate your account, detect fraud, and comply with local regulations.
Cookies on santagg track your session so you stay logged in. We also set analytics cookies to understand which features users access most (for example, whether you prefer slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways, or whether you favour live-dealer tables and football betting on Liga 1 or Piala AFF). These cookies do not identify you personally; they help us improve our interface.
Third-Party Processors
Our payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet, and the banks mobile banking, local payment, online payment, e-wallet) receive your transaction details directly. They apply their own privacy policies. Our servers may sit outside your jurisdiction; data transfers are encrypted under standard protocols. We work with anti-fraud vendors who scan for suspicious patterns; they see hashed versions of your account ID and transaction amounts, not your name or ID number.
We do not share your email or phone number with marketers without your consent. If you opt into promotional messages, we use a third-party email service to send newsletters about slot tournaments and live-dealer promotions. You can unsubscribe at any time by clicking the link in any email.
Your Rights on santagg
- Access: You can request a full download of your data by emailing our support team during business hours.
- Correction: If your name, email, or phone number is wrong, log in and update it in Account Settings.
- Deletion: You may request account closure; we retain minimal data (transaction records for tax compliance) after deletion.
- Portability: We can export your account history and transaction log in CSV format upon request.
How We Protect Your Information
All data transmission to santagg uses TLS encryption (https). Your password is hashed and never stored in plain text. We separate payment information from game history: your bank or e-wallet details live on isolated, PCI-compliant servers. Access to your account data is logged and audited quarterly.
We store backups in multiple regions to prevent data loss. If we experience a breach, we notify affected users within two business days and provide guidance on account recovery. Our support team can reset your password, recover your email, and help you regain access without requiring you to re-verify your ID card unless six months have passed since your last login.
We keep your account secure because we depend on your trust every time you log in to santagg.
Cookies and Tracking
Functional cookies keep you logged in and remember your language preference. Analytics cookies let us count visits and see which games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live blackjack, roulette, Dragon Tiger) attract the most play. Marketing cookies are set only if you opt in; you can disable them in your privacy settings.
Your browser's "Do Not Track" signal is respected. Third-party cookies (from ad networks) are not set by santagg directly, though our partners may use them; review their policies on their own sites.
Contact and Changes
Our support team responds to privacy questions during business hours via email. If you need to contact our data protection officer, use the contact form on santagg or email support; we acknowledge all requests within two business days.
We update this policy if our practices change. Major revisions are announced via email to all active users. Continued use of santagg after a policy update means you accept the new terms. Our services are available only where local law permits; if your jurisdiction restricts access, we will disable your account and return your balance to your registered payment method within one business week.